Reference

How Mamo Baje Handles Your Personal Information

Your privacy is part of how we run things here. This policy covers what data we collect when you open an account, make a deposit via bKash, Nagad, or Rocket, and use our platform — and it tells you exactly what you can do…

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Mamo Baje How Mamo Baje Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about your data, want to correct information on your account, or need to submit a formal data request, our support team handles these directly. Reach us through live chat on the site, by email, or through the in-app help section on your mobile device. We aim to respond to all privacy-related queries within a reasonable timeframe under applicable data handling standards.

Team online

Live Chat

Open the chat window from any page on the site. Our team can look up your account and handle data queries directly in the session.

Email Support

Send your data request or privacy question to our support address. Include your registered account email so we can locate your records quickly.

In-App Help

On mobile, head to your account menu and select Help. You can submit a privacy request from there without leaving the app on your device.

HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We use SSL encryption on all account pages and payment flows, so the data you enter when topping up via bKash or Nagad travels securely between your device and our servers. Cookies on this site are limited to session management, fraud prevention, and basic analytics — you can adjust non-essential cookie preferences from the banner that appears on your first visit. Account security relies on OTP verification tied to your registered mobile number, which means any login or withdrawal request requires a code sent directly to you.

SSL Encryption Every account page and payment screen runs over SSL. Your bKash, Nagad, and Rocket transaction details are encrypted end-to-end from your device to our servers.
Cookie Controls We use session, security, and analytics cookies only. Non-essential cookies can be turned off from the consent banner on your first visit — no account required to manage them.
OTP Verification Logins and withdrawal requests trigger a one-time code to your registered mobile number. No action goes through without your direct confirmation, keeping your account wallet protected.
Data Retention We keep your records while your account is open and for the legally required period after closure. You can request deletion of non-essential data by contacting support at any time.

Common Questions About Your Data

These are the questions we hear most often from people using the platform. If yours is not here, reach out through live chat or the in-app help section.

We collect your name, contact details, and the information needed to verify your identity. When you transact via bKash, Nagad, or Rocket, payment reference data is also recorded for security and compliance purposes.

Yes. Submit a data access request through our support team via live chat or email. Include your registered account email and we'll compile your records within a reasonable timeframe under applicable rules.

We share data only to process your payments, meet legal obligations, or respond to a verified security event. We do not sell your personal information to advertisers or unrelated third parties.

Contact support through live chat, email, or the in-app help section and submit a deletion request. We'll remove non-essential records and confirm what must be kept under financial retention rules for your region.

We use session, security, and analytics cookies. A consent banner appears on your first visit where you can turn off non-essential cookies. Essential security cookies remain active to keep your account session safe.

We retain transactional records for the legally required period after account closure, in line with applicable regulations for eligible regions. Non-essential profile data can be deleted on request at the time of closure.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.